Frequently Asked Questions
Q: What is my routing number?
Q: Redbrand Credit Union is closed for which holidays?
A: We are closed on the following days:
- New Years Eve
- New Years Day
- Memorial Day & preceding Saturday
- Independence Day
- Labor Day & preceding Saturday
- Thanksgiving & Friday after
- Christmas Eve
- Christmas Day
- If a holiday falls on a non-banking day (i.e. - Saturday or Sunday), we may be closed before and/or after the calendar date the holiday falls on.
Q: What is the difference between my account number and the number on the bottom of my checks?
A: Your account number is the number used primarily by the Credit Union for processing. This number corresponds to all of your accounts, unless you have multiple Primary Share Accounts open. If you are depositing into your savings, it is recommended you use your account number. If you are setting up either deposits or withdrawals into or out of checking, it is recommended you use the number on the bottom of your checks (routing information). It is commonly referred to as a 9 number (as it begins with a 9) or a MICR number.
Q: What is a two party check (and why can I not negotiate one through Redbrand Credit Union)?
A: A two party check is one that is made payable to one person and then made payable to another by endorsing the check: “Made payable to: XXXX.” Redbrand Credit Union does not accept two-party checks. Exceptions maybe made for checks made payable to minors, for instance when they get a check for their birthday.
Q: Should I cash a check for a friend?
A: Redbrand Credit Union strongly discourages this practice. All too often the “friend” has checks that they are not authorized to be in possession of. If the check comes back bad, you are responsible for taking care of the amount owed as the check was negotiated on your account. The amount owed is typically any amount of the check that was spent/withdrawn.
Q: How do I update my address or other personal information with Redbrand?
A: To protect your personal information we ask that you come into one of the offices to do this as it requires us to verify your identity. If you are unable to come into an office we ask for an original copy of a notarized document requesting the address change.
Q: When is my direct deposit available?
A: Direct Deposits post throughout the day beginning in the morning, typically by 8:30.
Q: Can I check my VISA Credit Card balances and make payments online?
A: Recent balances are displayed in Home Banking. The balance provided in Home Banking are not the most up to date. The most up to date balances can be obtained by logging into www.ezCardInfo.com. or by clicking the Credit Cards tab in the Full Site of Home Banking.
Q: How much can I spend daily with my ATM Card (PIN based transactions)?
Q: How much can I spend daily with my VISA Check Card (signature based transactions)?
Q: Can the daily ATM and VISA Check Card limits be increased?
A: We can override the spending limit on VISA Check Card (signature based) transactions. Members with a strong security question on record, it may be done over the phone. If we are unable to verify your identity over the phone, we ask that you come into the Credit Union. ATM cash withdrawal limits cannot be increased.
Q: Can I do a cash advance at the Credit Union?
A: Yes, Redbrand can process cash advances on cards bearing the VISA or Mastercard logos. You may also note, that a cash advance on a Redbrand Credit Union VISA Credit Card does not have any fees or even a different rate from purchases. Minimum cash advance amount: $50. Cash advance fee: $1. Maximum limit: $2,000/week.
Q: Can I make my loan payment from my checking account at another institution?
A: Yes, Redbrand Credit Union can process your loan payment from your debit card at another financial institution. This can be done in office as a cash advance ($1 fee) or over the phone ($2 fee). Telephone payments may also be made using routing information ($1 fee). Monthly recurring payments with a set date and dollar amount can be arranged, no processing fee applies.
Q: Is there a limit on the amount of cash I am able to receive?
A: Yes, there is a daily cash withdrawal limit of $3000. However, the credit union reserves the right to change the daily cash withdrawal limit at anytime, without prior notice, on a temporary basis. If you need a larger amount of cash, please contact the Credit Union at least one week prior to the date you need the cash and we will make arrangements to have that amount available.
Q: Why is there a daily cash back limit on my account?
A: There are two main reasons why this limit is in place. For one, we discourage carrying large amounts of cash. Secondly, having large amounts of cash on hand creates a higher operating expense.
Q: Can I bring my change into the Credit Union to be counted?
A: Yes, each branch is equipped with a coin counter. However, coin does have to be clean and free of debris for us to accept it. Also note, coin cannot be processed through the Drive Thru; it must be brought into the lobby.
Q: I need to have funds wired into my account, what information do I give the sender?
A: The sender needs to send the funds to:
Alloya Corporate FCU 4450 Weaver Pkwy, Warrenville, IL 60555; Routing # 271987635
Further Credit to: Redbrand Credit Union, Account # 271187875
Final Credit to Your Name and Your Account Number.
Q: In trying to look at a copy of a cleared check the link says, “Image Not Found.”
A: Typically this is what you see when a check you wrote was cleared electronically. There is not copy of the check as it was given back to you at the point of purchase.
Q: In trying to look at a copy of a cleared check, the image is that of a check that previously cleared.
A: This happens when two checks with the same check number have cleared your account. When there are multiple checks written with the same number, the system is always going to pull the check that cleared first.
Q: What is Courtesy Pay?
A: Courtesy Pay is a service offered by Redbrand Credit Union that allows you to take your account negative to process certain transactions.
Q: Can I make a purchase using my debit card if the funds are not available in my checking account?
A: No, the funds must be available in the checking account in order for a debit card purchase to be authorized. The debit card uses the checking account balance exclusively. In order utilize funds in another account, they must be transferred into the checking account.
Q: Can I make international purchases with my VISA Check Card?
A: As card fraud is on the rise, particularly international card fraud, international purchases are disabled by default. We can allow international transactions, but only by request and with strong security verification. If you have a strong security question on your account, this may be done over the phone. Otherwise, we ask that an owner on the account stop into an office to make that request in person.
Q: What is a strong security question?
A: Today’s scammers and fraudsters are smart and opportunistic. They may have access to information on the dark web or even your social media pages. This means that traditional means of verification such as “Mother’s Maiden Name” and “oldest sibling’s name” are easily attainable and not ideal. A good security question is one that is in your head and not likely to be on the dark web (think data breach) or information that someone close to you would know. A couple examples of strong security questions include: “First Pet’s Name?” “Favorite Teacher’s Name?” or “First Boss’s Name.”